POLICIES
How your order gets to you, and what happens if something isn't right.
01 / Shipping
We are pleased to offer our customers shipping through USPS Ground Advantage for all domestic orders. We cover the cost of shipping so all our customers receive Free Shipping on all orders. At this time, we do not offer international shipping. You will receive an email notification with your tracking number as soon as your order has been shipped. We are not responsible for lost or stolen packages. Please make sure you input the correct shipping address for your order. If your package is lost or stolen, please contact USPS to file a claim. If you have any questions or concerns about our shipping policy, please contact us at woodwaydad@gmail.com.
| Shipping Method — Domestic Orders only | Processing time | Shipping time | Total time to receive order |
|---|---|---|---|
| USPS Ground Advantage | 2-3 Business Days | 2-5 Days | 4-8 Days |
02 / Returns
We create custom-made items specifically for each customer's individual order. As a result, we cannot accept returns, exchanges, or cancellations once your order has been placed. We take great care to ensure that each item we make meets our high standards of quality. If, for any reason, you are unhappy with the quality of your item, please contact us within 3 days of receiving your order so we can resolve the issue. We understand that a no-return policy may seem strict, but we cannot accept returns or exchanges because each item we create is custom-made. We thank you for your understanding. If you have any questions or concerns about our return policy, please contact us at woodwaydad@gmail.com.
Questions about shipping or your order? Email us and a real person will answer.